Complaints Procedure

Dissatisfied with what I have offered? Want to make a complaint?

In offering coaching or facilitation, it is my very best intention to be respectful, kind, inclusive, open-minded and to hold everyone’s needs with equal value.

I recognise that, despite my best intentions, my services may not always be delivered or received in the way I would like them to.

If there is a service or event that I offered that stimulated painful feelings in you or did not fully meet your expectations, I welcome hearing feedback about this because I am committed to learning and improving my sessions and my communication.

This is how I learn to recognise my blindspots and to understand the impact I have on people. I want to hear your concerns and/or complaints.

I undertake to listen to your feedback and to explore with you how we might restore our working relationship. If at any time your feedback is difficult for me to hear I commit to getting support to genuinely open my heart to what you want me to understand. 

Complaints process

Contact me directly

Please email me with ‘Complaint’ in the header, to say what it is that you’d like me to hear and any suggestions you’d like to make.

If this feels too scary, I am very willing to hear from someone speaking on your behalf.

In either case, I will do my best to respond quickly, ideally within 48hrs.

We will discuss a way of talking things through. This could be by phone, by Zoom or in person.

If it would help you to speak up about your experience, please invite a supporter to be present.

We might decide between us that we would both like a third party to facilitate our dialogue.

If you don’t want to contact me directly or you have met with me and we have NOT been able to find a resolution together, you or I may wish to contact the Conflict Transformation Weave (CTW) for further support.  CTW is a group of NVC practitioners who help NVC communities to respond to and move through conflicts, by building agreements, skills and resilience. Details of what they offer can be found at

If we agree the situation requires it, I am willing to pay for such services to the extent of one hour for you, one for me and up to two hours for you and me together.

Centre for Nonviolent Communication

I am an NVC trainer certified with the International Centre for Nonviolent Communication (CNVC) and hold a current license to practice (which states the process CNVC uses to resolve disputes)

CNVC website is You can contact them at any time.

My wish and request is that you contact me directly in the first instance to see if we can resolve things between us.